Privacy & cookies.

Who we are

Moor Cleaning Services Ltd (Registered in England & Wales No. 15680484, registered office Rock Valley Farm, Doccombe, Newton Abbot TQ13 8LR) is the data controller for the personal details you give us through this website. Questions about your data: email info@moorcleaningservices.co.uk or call 01647 279 079.

What we collect

• Quote form: your name and phone number, and — if you choose to give them — your email address, postcode, message and the service you picked, plus the page you sent the form from.
• Calls, emails and WhatsApp messages: whatever you choose to tell us.
• Technical data: our hosting provider keeps short-lived server logs (such as IP address and browser type) to run and protect the site.

Why we use it

We use your details to answer your enquiry, arrange a survey and prepare a quote — steps you have asked us to take before any contract (UK GDPR Article 6(1)(b)). We use technical data to keep the site secure, which is in our legitimate interests (Article 6(1)(f)). We don't sell your details or use them for advertising.

Who helps us

• Vercel hosts this website.
• Resend delivers quote-form submissions to our inbox.
• Microsoft provides our business email.
• Google provides the map on our contact page (only if you allow it — see cookies below) and the Google reviews shown on this site, which our server fetches without sending any of your data.
• WhatsApp (Meta) handles any message you choose to send us there, under WhatsApp's own privacy policy.

Some of these providers process data outside the UK. Where they do, they rely on safeguards recognised under UK data protection law.

How long we keep it

We keep enquiry details only as long as we need them to deal with your enquiry and any work that follows, and to meet our legal and accounting obligations. After that we delete them.

Cookies

This site doesn't use analytics or advertising cookies. It stores one small record in your browser to remember your cookie choice (strictly necessary). The Google Map on our contact page loads only after you accept cookies, because Google may set its own cookies when it loads. You can change your choice at any time with the “Cookie settings” link in the footer.

Your rights

You can ask us for a copy of your data, or ask us to correct, delete or stop using it. Contact us using the details above. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.